My Oracle Support Banner

Siebel Open UI Application access issues on certain iOS devices from browser - 'Safari Cannot open the page because the server stopped responding' (Doc ID 2609590.1)

Last updated on DECEMBER 09, 2019

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Client Functionality / System Administration

On a Production environment, when trying to connect to Siebel Open UI (Field Service) application from iOS Tablet with Safari and Chrome Browsers, the following errors are seen:
(Note: Same URL works fine from Android Mobile devices)

ERROR
-----------------------
* Safari browser:
Safari Cannot open the page because the server stopped responding.

* Chrome browser:
This Site can't be reached.


STEPS
-----------------------
The issue could be reproduced at will in Customer's environment with the following steps:
1. Test accessing same Siebel Open UI app URL (generic desktop one, not mobile specific necessarily) from various Mobile devices (iOS and Android) and mobile browsers (Safari, Chrome etc);
2. Notice the errors for iOS devices - from both Safari and Chrome
3. Notice that in similar conditions (network connection, URL used) the Android devices (- with Chrome browser) are able to connect to the server.


IMPACT - Due to this issue, some Siebel field users cannot use/access the client properly using those iOS devices (not all affected, only part of those).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.