My Oracle Support Banner

Products Are Added Twice When The User Double Clicks On The Checkbox In Product Configurator Using Internet Explorer (Doc ID 2612314.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Siebel eCommunications - Version 15.9 [IP2015] and later
Information in this document applies to any platform.



Products are added twice when the user double clicks on the checkbox configured for the product in Product Configurator Using Internet Explorer , Ideally on the second click the product should get unchecked should not get added. It works fine in Chrome and Firefox


The issue can be reproduced at will with the following steps:

  1. Login in to Siebel with Internet Explorer
  2. Under quotes screen, create a new Quote.
  3. Adds a Customizable Product with child products available for selection using check boxes
  4. Click customize on the product
  5. Product Configurator is launched to customize
  6. Double Click on the desired child product's checkbox in a quick succession.
  7. Click Done button
  8. Product gets added twice, rather it should not be added at all.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.