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Cannot Log In To Siebel Migration Application 19.7 Error: "could not authenticate user" (Doc ID 2613404.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

On : 19.7 version,

Siebel Migration Application 2019.7 - cannot login


ERROR
--------

'Could not authenticate the User.Contact System Administrator' (see attached).

Migration.log:

--------------

[FATAL] 2019-11-18 17:55:17.782 [localhost-startStop-1] Migration - com.siebel.migration.server.MigrationLogger:logFatal Error in Loading the config file. Contact your System Administrator
[FATAL] 2019-11-18 17:55:17.917 [localhost-startStop-1] Migration - com.siebel.migration.server.MigrationLogger:logFatal Unable to read the orchestration file due to exception java.lang.NullPointerException


STEPS
-----------------------
1. Migration profile deployed successfully
2. When logging in to migration application, getting error "could not authenticate user"


 

Cause

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In this Document
Symptoms
Cause
Solution
References


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