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ESD Stops Running After Activity Is Initiated (Doc ID 2613475.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Siebel Email Marketing Server - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Email Marketing Server

After upgrading to new JRE, ESD starts but once it receives any request, it immediately stops. Log shows the error:

ERROR
-----------------------

2019-11-19 14:58:10,839 ERROR c.s.s.c.u.l.Logger [localhost-startStop-1] error opening queues:
java.io.FileNotFoundException: /siebel/esd/queueDir/bounceQueue/tmpq (Permission denied)

2019-11-19 16:21:12,156 WARN c.s.s.c.u.l.Logger [SMTPTalker-7] Unable to delete directory /siebel/esd/bin/state_dir/mailings/00000000

The issue can be reproduced at will with the following steps:

  1. Install JRE 1.8.0_231
  2. Start ESD - It starts successfully
  3. Wait a few seconds until the ESD starts processing any pending request from its queue
  4. ESD daemon shuts down.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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