ESD Stops Running After Activity Is Initiated
(Doc ID 2613475.1)
Last updated on NOVEMBER 21, 2019
Applies to:Siebel Email Marketing Server - Version 16.19 [IP2016] and later
Information in this document applies to any platform.
On : 16.19 [IP2016] version, Email Marketing Server
After upgrading to new JRE, ESD starts but once it receives any request, it immediately stops. Log shows the error:
2019-11-19 14:58:10,839 ERROR c.s.s.c.u.l.Logger [localhost-startStop-1] error opening queues:
java.io.FileNotFoundException: /siebel/esd/queueDir/bounceQueue/tmpq (Permission denied)
2019-11-19 16:21:12,156 WARN c.s.s.c.u.l.Logger [SMTPTalker-7] Unable to delete directory /siebel/esd/bin/state_dir/mailings/00000000
The issue can be reproduced at will with the following steps:
- Install JRE 1.8.0_231
- Start ESD - It starts successfully
- Wait a few seconds until the ESD starts processing any pending request from its queue
- ESD daemon shuts down.
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