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Siebel Mobile: Applet is losing the Focus when creating New Records (Line Items) (Doc ID 2613820.1)

Last updated on JANUARY 21, 2020

Applies to:

Siebel Mobile Applications - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

Siebel Mobile Specific - on version: 18.10

ACTUAL BEHAVIOR
---------------
While creating a new record in Mobile application (in Portrait mode), it's automatically focusing to first applet of the view.

So user has to scroll down to get back to that applet - and enter the details.

On using Landscape mode on a tablet device, this is not an issue, only happens in Portrait.
But if same would be tried on an even smaller screen (phone), this would be confusing for the end-users.



EXPECTED BEHAVIOR
-----------------------
There should be no focus lost when trying to create a new record in Portrait mode.


STEPS
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The issue can be reproduced at will with the following steps:
1. log onto Siebel Service Mobile application;
2. ensure using Portrait mode and navigate to Service Request - create a new SR;
3. observe that in this case, focus / position is retained on that Applet, no scrolling happens;
4. in same screen, create a new Order from the aggregate view Orders;
5. navigate to Orders, drill down on that to Order Detail > Line Items
6. in Line Items use + icon to add a new record
7. observe that the focus is lost - and top of the screen is shown (the Calendar) and partially Order Detail applet;


BUSINESS IMPACT
-----------------------
Due to this issue, Mobile application users could be easily confused on where the new data should be entered, needing additional scrolling / navigation.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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