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EAI Object Manager is crashing during IRR on ActivateWorkflowsTasks step (Doc ID 2620021.1)

Last updated on JUNE 16, 2021

Applies to:

Siebel CRM - Version 19.7 to 19.10 [Release V17]
Information in this document applies to any platform.

Symptoms

EAI OM crash observed at ActivateWorkflowsTasks step from Incremental Runtime Repository (IRR).

FDR sequence:

390107 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -198501192 0 XML Converter

390108 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -628108456 0 Workflow Administration

390109 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -499136768 0

390110 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_SAVE Save User Preference -198763576 0 /sbl/filesystem/userpref/SADMIN&Siebel Sales Enterprise.spf Begin

390111 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference Setting -198763576 0

390112 1565932224 3795839808 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_FREE Object Deallocation -198755632 -198566408

390113 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference Setting -198763576 0

390114 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction -499136128 0

390115 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 233403984 0 Read/Export Audit Trail Item

390116 1565932224 3795839808 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction -198671112 0

390117 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction -198563696 0

390118 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 233403984 0 Read/Export Audit Trail Item

390119 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -487069728 0 SSAId

390120 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -487069728 0 SSAId

390121 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction -487069728 0 SSAId

390122 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 231023248 0 Audit Trail Item - Data

390123 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 231023248 0 Audit Trail Item - Data

390124 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 230212944 0 Docking Transaction Log

390125 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 230212944 0 Docking Transaction Log

390126 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 231264784 0 System Default BC - System Default Table

390127 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 231264784 0 System Default BC - System Default Table

390128 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 233329192 0 System Default BC - S_TU_LOG

390129 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 233329192 0 System Default BC - S_TU_LOG

390130 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_DSTR Session Destruction -198763576 0

390131 1565932224 3795839808 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_INVL_SCH_VER Invalidate Schema Version Cache 0 0

390132 1565932224 3795839808 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

OM log:

 

GenericLog GenericError 1 000026ed5d567d8b:0 xx  ActivateWorkflowsTasks: WF delete failed

GenericLog GenericError 1 000026ed5d567d8b:0 xx  ActivateWorkflowsTasks: WF delete failed

GenericLog GenericError 1 000026ed5d567d8b:0 xx  ActivateWorkflowsTasks: WF delete failed

 

Stack output from the core file:

 

 

Changes

 Performed full Runtime Repository migration, followed by IRR.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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