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Object Manager Crash is Crashing on CSSSqlObj::ValidateMvgState (Doc ID 2622215.1)

Last updated on DECEMBER 23, 2019

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

Object manager is crashing with the following call stack:

- CALL STACK -
sslcshar +0x1bf3 = SSstring::operator unsigned short const *() +0x3
sscfdm +0x1339bd = CSSSqlObj::ValidateMvgState() +0x19d
sscfdm +0x11a19b = CSSSqlObj::EvalAggregate() +0x13b
sscfdm +0xd994d = AddQuotes() +0xd9ad
sscfdm +0xca0e3 = CSSQuery::Evaluate() +0x93
sscfdm +0x11ec9c = CSSSqlObj::FieldValue() +0xd9c
sscfdm +0x121f17 = CSSSqlObj::GetLinkFldVals() +0x1f7
sscfom +0x5d6a7 = CSSBusComp::SqlGetLinkFldVals() +0x37
sscfom +0x3aa2b = CSSBusComp::GetLinkFldVals() +0x4b
sscfom +0x217f6 = CSSBusComp::~CSSBusComp() +0x1f6
SSCACMBC +0x6aa2 = CSSBCBase::~CSSBCBase() +0x812
SSCASPBC +0x608ec = CSSBCAccountSIS::~CSSBCAccountSIS() +0x14c
SSCASPBC +0x622e2 = CSSBCAccountSIS::GetSchedule() +0x352
sscfom +0x68865 = CSSBusObj::~CSSBusObj() +0x105
sscfom +0x6ea82 = CSSBOBookmark::Copy() +0x472
sscfom +0x6ba2e = CSSBusObj::Release() +0x18e
sscaswbc +0x10f743 = CSSSWEFrameMgrInternal::ReleaseBOScreen() +0xf3
sscaswbc +0xf9b82 = CSSSWEFrameMgrInternal::BuildView() +0x31e2
sscaswbc +0xf9e6c = CSSSWEFrameMgrInternal::BuildView() +0x6c
sscaswbc +0xd8170 = CSSSWEActionMgr::ActionBuildViewAsync() +0x970
sscaswbc +0xdc6e5 = CSSSWEActionMgr::DoPostedAction() +0xd5
sscaswbc +0xdc1bb = CSSSWEActionMgr::CheckPostedActions() +0x16b
sscaswbc +0x1084f4 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x13b4
sscaswbc +0xdfcae = CSSSWECmdProcessor::InvokeMethod() +0x82e
sscaswbc +0xde45c = CSSSWECmdProcessor::_ProcessCommand() +0xc3c
sscaswbc +0xe2f94 = CSSSWECmdProcessor::ProcessCommand() +0xc54
sscaswbc +0xe350b = CSSSWECmdProcessor::ProcessCommand() +0xfb
sscaswbc +0x2bc001 = CSSServiceSWEIface::Request() +0x361
sscaswbc +0x2be2f2 = CSSServiceSWEIface::DoInvokeMethod() +0xf02
sscfom +0x1ac8d = CSSService::InvokeMethod() +0x2cd
sstcsiom +0xd55b = CSSSIOMSession::ServiceInvokeMethod() +0xab
sstcsiom +0xcce4 = CSSSIOMSession::RPCMiscService() +0xb4
sstcsiom +0x1885 = CSSSIOMSession::HandleRPC() +0x425
sssasos +0x7370 = CSSSISObject::HasErrors() +0x47b0
sssasos +0x5af1 = CSSSISObject::HasErrors() +0x2f31
sssasos +0x1797
sssasos +0x21f1 = CompHandleMsg() +0x581
siebmtshmw +0xa309
siebmtshmw +0x24bfa = GetSmiTaskAPI() +0x8dca
siebmtshmw +0x24227 = GetSmiTaskAPI() +0x83f7
siebmtshmw +0x19bc3 = SmiBeginTrace() +0x5c33
siebmtshmw +0x19826 = SmiBeginTrace() +0x5896
siebmtshmw +0xe043 = SmiCleanupDetTask() +0x34d3
sslcosd +0x2443 = OSDThreadPrivIsInit() +0x273
sslcosd +0x24db = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
KERNEL32 +0x16a14 = BaseThreadInitThunk() +0x24
ntdll +0x5ad8f = RtlInitializeExceptionChain() +0x8f
ntdll +0x5ad5a = RtlInitializeExceptionChain() +0x5a

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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