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Loyalty Batch Engine Tiers Crashing When Reaching Maximum Process Size When Processing 'Re-Qualify Tier' (Doc ID 2622391.1)

Last updated on MAY 16, 2021

Applies to:

Siebel Loyalty Engine - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

The Loyalty Tier engine is crashing when processing Tiers, due to memory increasing past the 2GB or 4GB limit respective of the Operating system, causing a crash

The issue can be reproduced at will with the following steps:
1. Start the Tier engine
2. The batch engine runs reviewing for records to be processed
3. After approximately 6-12 hours, the tier engine crashes
4. The memory was analysed, each time a tier record was processed, the memory increased and did not drop after the record was processed. The process identified was 're-qualify tier'

Related doc id to assist with setting up a memory leak analysis: How To Troubleshoot Memory Leaks on Microsoft Windows (Doc ID 477521.1)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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