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CTI Hoteling not Working After Including Loadbalancer in Siebel 19.7 (Doc ID 2624130.1)

Last updated on JANUARY 12, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

On : 19.7 version, CTI

CTI Hoteling - Siebel 19.7

Customer setup hoteling with loadbalancer in 19.7. While trying to access communication panel they are getting below error
Communication: User '<User ID>' has no teleset extension.(SBL-CSR-00314)"
In scomm log it is getting ip of LB instead of client machine.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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