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Unable To Login To Siebel Application After Siebel Upgrade To Siebel 19.10 From Lower Siebel Version, Generic SBL-DAT-00144 Error Is Returned (Doc ID 2625002.1)

Last updated on DECEMBER 30, 2019

Applies to:

Siebel CRM - Version 19.10 and later
Information in this document applies to any platform.


Users are unable to login to callcenter/ptb application after the migration installation from Siebel from IP2013 to 19.10.

The following error is found in the UI.log file located under AI/applicationcontainer/logs directory:

[INFO ] 2019-12-26 11:24:06.654 [https-jsse-nio-8011-exec-18] UI - com.siebel.swsm.init.UIContextInitialize:processModule Serving Welcome page for URL:/siebel/app/callcenter/enu
[ERROR] 2019-12-26 11:24:07.151 [https-jsse-nio-8011-exec-21] UI - com.siebel.swsm.connmgr.SessionConnectionMgr:createNewSession Unable to create session : Error occurred while login for user : guestcst
Could not find '%1' named '%2'. This object is inactive or nonexistent. SBL-DAT-00144




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