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CRM DESKTOP Dialog For Re-Insert The Username And Password With Authentication Error "Error: Could not create connection to Server. Username/Password is incorrect, or Server is experiencing difficulties" (Doc ID 2625935.1)

Last updated on APRIL 04, 2023

Applies to:

Siebel CRM Desktop - Version 17.0 [IP2017] to 20.3 [Release V17]
Information in this document applies to any platform.


The user has reported that when a password has changed or expire. For some reason, CRM Desktop doesn't popup the dialog message to re-insert the username and password as expected. The following error message below was capture on CRM Desktop log and Siebel Server EAI log:




The behavior started after upgrade to Siebel CRM 17.0 or higher versions up to Siebel CRM 20.4 Update


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