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Getting Password Decryption Error (SBL-SVC-00281) While Running DB(DataBase) Extracts When Upgrading Operating Systems (OS). (Doc ID 2628109.1)

Last updated on MARCH 11, 2022

Applies to:

Siebel CRM - Version [IP2013] to 16.19 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.


After upgrading Windows version 2008 R2 to 2012 with same siebel IP 2013 Version (,


1. While trying to run local Siebel database (LocalDB) Extract for Mobile users as Generate a new database process of Setting Up Local Databases, (URL:

2. Reported failing with below errors codes are  in Component OM logs.  
3. The same error can be found when running the utility keydbmgr.exe under \sba81_root\siebsrvr\BIN folder when Siebel Strong Encryption Package (SSEP) is enabled.

Error 1. :
The local Siebel database was not found.  
Would you like to connect to the Siebel Remote server to initialize the local database?(SBL-SFR-00117)      <------ Primary Error to look for.
Cleaning up... this may take a while.

Error 2 :
SBL-SVC-00281: Internal: error occurred during password decryption.

OM log entry:
CryptEngine CryptEngineError 1 000000025e142028:0 2020-01-07 11:25:50 Decrypt failed with 10879085. Error during encryption or decryption operation by the RC2 Encryptor.
ObjMgrLog Error 1 000000025e142028:0 2020-01-07 11:25:50 (keymanager.cpp (268)) SBL-SVC-00281: Internal: error occurred during password decryption.      <------ Primary Error to look for.


Missing Siebel Strong Encryption Package (SSEP) files.


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