My Oracle Support Banner

Bulk Request Modify Order Created With Incorrect Action Code For Installed Assets (Doc ID 2631380.1)

Last updated on JANUARY 29, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

While creating an Modify order from Bulk Request Child product is getting created with wrong action code Delete instead of Add

Same when we tried from UI by navigating to Account>>Installed Asset, Modify Order is getting created with correct Action Codes


The issue can be reproduced at will with the following steps:

1. Created below product Structure

Constrain Rule on 'RootProduct' is: Selection of ProductLevel_2.1 >> ProductLevel_2 >> ProductLevel_3 >>ProductLevel_3 excludes selection of ProductLevel_2.2 from ProductLevel_2.2

2. Created Order with added Promotion and below is the Product Structure and provide service id as 'Test Serv Id'

 

3. Auto Asset and Asset got created with below structure

4. Place Bulk Modify Order as below

        A) Action Set Details :-

            Account = Test Account

            Type = Modify

            Child Type = Service Id

            Scope = Include

       B) Instances details :-

             Service Id = Test Serv Id

       C) Actions details :-

              Action Code = Add

              Base Product = Root Product

              Component Product = ProductLevel_3(Pick the value from pick applet)

6. Submit the Bulk Request

7. Order created with below structure

expected in Bulk Modify Order:-

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.