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Siebel Marketing: Merge Fields Not Available In Email Treatments Editor in multi language environment (Doc ID 2632004.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Marketing - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


Siebel Marketing: Merge Field is not available under Categories

After migrating from Siebel to Siebel IP2015, the Email Merge Field in Email Treatments Configuration is not available in SMOBJMGR_PTG (Sibebel Marketing - PTG).

It is only available in the SMOBJMGR_ENU (Sibebel Marketing - ENU) .

The issue can be reproduced at will with the following steps:
1. In siebel go to Offers > Email Treatment > Edit Email
2. In the Editor, click in the "Categories" dropdown
3. Value "Merge Fields" is not displayed, neither the other ones such as "Response Forms"




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