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IP2017: Cloudgateway error "Could not make connection to gateway in the stipulated time of 5 seconds" (Doc ID 2634264.1)

Last updated on MAY 15, 2020

Applies to:

Siebel CRM - Version 18.12 to 19.12 [Release V17]
Information in this document applies to any platform.

Symptoms

Suddenly Cloud Gateway is not accepting new OM login requests from Application Interface.

Filename = cloudgateway.log

See the following error:

[ERROR] [https-jsse-nio-9011-exec-22] CG_LOGGER - com.siebel.opcgw.cloudgateway.ZKServiceDiscoveryOperations:No active process for service: <comp_alias_name>
[ERROR] [https-jsse-nio-9011-exec-7-EventThread] CG_LOGGER - com.siebel.opcgw.cloudgateway.ZKConWatcher:Registry Connection Expired.
java.io.IOException: Could not make connection to gateway in the stipulated time of 5 seconds.

Whenever error "Could not make connection to gateway in the stipulated time of 5 seconds" is observed the CGW service is unavailable and Zookeeper connection is lost.

Changes

 n/a

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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