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The Validate Model Option Is Not Working From Inside Workspace Model (Doc ID 2635215.1)

Last updated on MAY 14, 2020

Applies to:

Siebel CRM - Version 19.11 and later
Information in this document applies to any platform.

Symptoms

On : 19.11 version, Order Management

On validating the product "RR1" it is not launching the eConfigurator.
if try to launch the eConfigurator from line items screen it is throwing below error
Errors:
- ObjMgrLog Error 1 000002245e255db8:0 2020-01-20 12:08:20 (modelmanager.cpp (250)) SBL-CFG-00124: Erro ao obter o novo trabalhador.
- ObjMgrLog Error 1 000002245e255db8:0 2020-01-20 12:08:20 (cxilogobsesstate.cpp (404)) SBL-GEN-00001: Unable to load message 0x1

ERROR
-----------------------
ObjMgrLog Error 1 000002245e255db8:0 2020-01-20 12:08:20 (modelmanager.cpp (250)) SBL-CFG-00124: Erro ao obter o novo trabalhador.
Ocorreu um erro fatal ao concluir o modelo.
Foi encontrado um erro interno:
  {CfgRuleEvaluator 530354748}: The name [1-I5J7C8] does not refer to any model item.
ao processar esta regra:
  Regra Rule_2_fn de Produto COSTAF:
Cadeia regras é...req(@.[1-1BY5A8X1]([1-I5J7C8]),@.[1-1BY5A8XG]([1-YM9Z1RU]))...
Cadeia motivos é...Selection of Yorn Power Production "Stuck on You" de Tarifário requires selection of Aditivo Internet 1GB - 100088179 - AEI09 de Addons.....

ObjMgrLog Error 1 000002245e255db8:0 2020-01-20 12:08:20 (cxilogobsesstate.cpp (404)) SBL-GEN-00001: Unable to load message 0x1




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create below three products with Strcture Type = None
Navigate to Administration - Product --> Product Definitions ==> Create new records
CC1
CC2
CC3
2. Create Customizable Product as below
RR1
|--> CC1
|--> CC2
|--> CC3

3. Create below constraint
Selection of CC1 from CC1 requires selection of CC2 from CC2

4. Click on Validate in Product Structure(Inside the workspace)
Click on Validate button on Versions list applet
in both the cases it launches the eConfigurator properly

5. Make below changes to make the customizable product as incorrect product.
Change the product from CC1 to CC2 on relationship CC1

6. Click on Validate in Product Structure(Inside the workspace)
==> Nothing Happening.But error there in log files
Click on Validate button on Versions list applet
==> It is giving valid error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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