My Oracle Support Banner

Child Products Are Not Updated When We Change The Root Product In Order Creation (Doc ID 2637171.1)

Last updated on FEBRUARY 11, 2020

Applies to:

Siebel CRM - Version [21238] and later
Information in this document applies to any platform.


On : [21238] version, Order Management

When the root product is changed from one product to another, the child products are not added automatically

The issue can be reproduced at will with the following steps:
Product structure: Root product 1 has child products A and B and root product 2 has child products C and D

1. Select root product 1.
2. System correctly loads child products A and B.
3. Update root product from 1 to 2.
4. The system keeps child products A and B when it should remove these and add children C and D products.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.