Child Products Are Not Updated When We Change The Root Product In Order Creation
(Doc ID 2637171.1)
Last updated on FEBRUARY 11, 2020
Applies to:
Siebel CRM - Version 8.1.1.7 [21238] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.7 [21238] version, Order Management
When the root product is changed from one product to another, the child products are not added automatically
STEPS
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The issue can be reproduced at will with the following steps:
Product structure: Root product 1 has child products A and B and root product 2 has child products C and D
1. Select root product 1.
2. System correctly loads child products A and B.
3. Update root product from 1 to 2.
4. The system keeps child products A and B when it should remove these and add children C and D products.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |