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Child Products Are Not Updated When We Change The Root Product In Order Creation (Doc ID 2637171.1)

Last updated on FEBRUARY 11, 2020

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, Order Management


When the root product is changed from one product to another, the child products are not added automatically

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Product structure: Root product 1 has child products A and B and root product 2 has child products C and D

1. Select root product 1.
2. System correctly loads child products A and B.
3. Update root product from 1 to 2.
4. The system keeps child products A and B when it should remove these and add children C and D products.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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