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COM Objects to Create CryptoManager Throwing Error ReferenceError:Cannot operate on null object (Doc ID 2639234.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Siebel CRM - Version 19.9 and later
Information in this document applies to any platform.


Platform: Microsoft Windows

When attempting to execute a server script using COMCreateObject to create an instance of a CryptoManager object to generate a Key for encryption, the following error occurs:

ReferenceError:Cannot operate on null object

Sample script to reproduce the issue:


  1. Write a custom script, for example, a Business Service(BS) to call COMCreateObject command.
  2. Call the BS from the simulator.
  3. The error: ReferenceError:Cannot operate on null object occurs.



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