OBJECT MANAGER CRASH ON CSSSWEPAGETABLAYOUT::RESOLVEPREFERENCES WHEN EDITING TAB LAYOUT IN USER PREFERENCES (Doc ID 2639432.1)

Last updated on AUGUST 17, 2022

Applies to:

Symptoms

On : 19.2 version, System Admin

When attempting to access the Siebel 19.2 application after upgrading from Siebel 8.1.1.11.16,
the following Crash stack:

CSSSWEPageTabLayout::ResolvePreferences()
pagetablayout.CSSSWEPageTabLayout::CSSSWEPageTabLayout
CSSSWEBase::GetSWEPageTabLayout()
CSSSWEUIControlsMgr::GetScreenNavigationProperties
CSSSWEUIControlsMgr::GetAppInitNavControlObjectInfo
CSSSWEHtmlPUIContentHandler::GetAppInitPropertySetString
CSSSWEHtmlPUIContentHandler::Html_CacheAppFrameContent
CSSSWEHtmlPUIContentHandler::ShowInSWEContainerSSstring&,CSSSWEHtmlStream*,WWECbInfo
*&,int)
CSSSWELoginMgr::PostLogin(CSSSWEHtmlStream*,CSSSWEArgs*)

CSSSWELoginMgr::CbLoginOK(CSSSWEHtmlStream*,CSSSWEArgs*&,WWEReqModInfo*,WWECbI
nfo*&,int&)
CSSSWELoginMgr::ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,CSSSWEArgs*,WW
ECbInfo*&,SWE_PROCESS_INSTRUCTION&)
CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo
*&)
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGeneri
cResponse*,WWEReqModInfo*&,WWECbInfo*&)
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpRespo
nse*,WWECbInfo*&)
CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Deleted existing SADMINs SPF file

1. Log in to above URL
2. Select tools -> user preferences
3. Select Tablayout
4. Select any record like account or anything and change the order number from X to XX and then select sort option and click reverse sort. Immediately server busy error. We can not continue with this session. Logout and then re-login only workaround

Changes

Cause

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