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Unable to Start Siebel Services : Failing With Error Authentication failed for user SADMIN (Doc ID 2639655.1)

Last updated on APRIL 21, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When user try to start siebel services  the following error is seen 

siebsrvr.log 


GenericLog GenericError 1 000000025e2918d9:0 2020-01-23 12:53:51 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.
GenericLog GenericError 1 000000025e2918d9:0 2020-01-23 12:54:01 (siebsvc.cpp (311) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store ((null):(null)).

Cloudgateway.log

[ERROR] 2020-01-24 07:45:57.059 [Thread-10] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGReqService:Authentication failed for user SADMIN

Commonlogger.log

[ERROR] 2020-01-23 16:28:09.415 [main] CommonLogger - com.siebel.swsm.config.SWSMConfig:initConfig (Info) : Trying to pull the AI configuration Profile : AI_Profile
[ERROR] 2020-01-23 16:28:09.747 [Thread-6] CommonLogger - com.siebel.swsm.config.CloudSourcedConfigReader:readConfig Error occured in CG update notification registry.Check SMC configuration, network access between the nodes : javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 ......

The following certificate is not signed

Alias name: xxxxxxxxxxxx.com

Creation date: 23-Jan-2020

Entry type: trustedCertEntry

Owner: CN=xxxxxxxxxxxx..com, 

Issuer: EMAILADDRESS=ZZZZZZZ@xxxxx.COM, CN=YYYYYYYY..com

Valid from: Thu Jan 23 15:29:23 GMT 2020 until: Fri Jan 22 15:29:23 GMT 2021

Certificate fingerprints:

MD5: AD:D0:87:76:16:55:94:EC:1D:23:A9:2A:DA:43:55:65

SHA1: 39:C2:06:8A:56:C9:9E:F1:37:0A:B7:22:C3:4B:61:8A:21:BF:DB:0A

SHA256: EC:5D:A5:7F:D7:B6:10:D3:06:BA:BD:C2:60:01:23:53:A9:A8:07:77:67:1C:1A:C6:42:B3:56:7F:B5:54:4F:15

Signature algorithm name: SHA256withRSA

Version: 1

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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