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Siebel PROD Application Is Spinning or Hang after Login(Tomcat/AI based ) (Doc ID 2640652.1)

Last updated on NOVEMBER 22, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


On : 18.12 version, System Admin

When attempting to access Siebel URL  the following error occurs.


No errors are found in log but application shows login page and post user authentication shows the home page or blank screen and mouse pointer continiously  spins or hangs

The issue can be reproduced at will with the following steps:
1. Many users trying to access application

2. Too many concurrent users.


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