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Overlapped Hyperlink Field with Value Selected from QueryComboBox Triggers Drilldown in Mobile Application (Doc ID 2640813.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Siebel CRM - Version 18.9 to 20.1 [Release V17]
Information in this document applies to any platform.

Symptoms

When selecting a field which is overlapping with a hyperlink field from a Tile applet in Siebel Service Mobile application, it doesn't select the field, instead it drilldown on the hyperlink field.

The issue can be reproduced at will with the following steps:
1. Log into Siebel Service Mobile application
2. Navigate to Service Request screen
3. From Query Combo box choose a field/value which is overlapping a hyperlink field
4. It navigates to view defined for hyperlink field

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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