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Siebel Application Hangs For Several Seconds After Click on Send for Reply Or Forward Emails With Attachments (Doc ID 2641569.1)

Last updated on FEBRUARY 22, 2020

Applies to:

Siebel Financial Services CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Latency issues while sending outbound emails using Reply, Reply All & Forward sporadically. After the user click on Send button on Comm Outbound Item Form Applet New applet, it is expected the applet to become read-only immediately or in a couple of seconds.

But it’s not happening, sometimes it takes 10 to 20 seconds, usually when the user added attachments in the reply or forward email message. Sometime the user can avoid the issue by executing a browser clear cache while the application is hanging. Sometime after a while the user get the error "SBL-UIF-00335: We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point." and the applet does not become read only.

The email is received by the recipient almost immediately after the Send button is pressed.

The issue can be reproduced at will with the following steps:
1) Login to Siebel

2) Go to Communications screen

3) Select a inbound email and click on Reply for Forward buttons

4) Edit the email on Comm Outbound Item Form Applet New and also add some attachment

5) Click on Send button

6) The application hangs for several seconds up to 1 minute sometimes.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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