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Siebel Server Fails to Start & SRVRMGR Errors With Code "SBL-SCM-00018: Could not open connection to Siebel Gateway" After Upgrading to 19.12 (Doc ID 2641738.1)

Last updated on FEBRUARY 25, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

The Siebel environment was upgraded from Siebel IP 16.8 to IP 19.12, IRM was ran successfully.

After deploying all profiles in the IP19.12 environmnet, the Siebel server failed to start and srvrmgr is also giving an error while connecting.

b. Put the entire error message and command line portion into a Code Block

c. Trim the error message/command line entries to just the relevant part, so it would have this instead:

[siebel@siebel. bin]$ srvrmgr /g siebel:9011 /e SBA_82 /s SSIA17 /u sadmin /p xxxxxx

Siebel Enterprise Applications Siebel Server Manager, Version 19.12.0.0 [23073] LANG_INDEPENDENT

Copyright (c) 2008,2017, Oracle. All rights reserved.

...

...

Connecting to Gateway:Siebel.com:2320

SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store

STEPS:
----------------------
The issue can be reproduced at will with the following steps:
1. Install Siebel 17 as fresh installation
2. Run upgrade
3. Deploy all profiles for gateway, enterprise & siebel server

4. After start, siebel server failed to start and srvrmgr not connecting

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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