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Siebel Remote: Database Extract (DbXtract) failing with: 'Error writing dock status to memory' (Doc ID 2642153.1)

Last updated on DECEMBER 07, 2023

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

 

On a Development environment, the Database Extract (DbXtract) job is failing with errors when extracting a specific Remote or Developer user.
However, more tests were showing that for some other Mobile Client users defined, the extraction worked fine.


GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:40:44 Error writing dock status to memory
GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:42:04 (smisched.cpp (923) err=1376333 sys=0) SBL-SMI-00077: Component error, see the trace file for more information



The steps to replicate the issue in that specific environment were:

1. Start a DbXtract task for a Mobile Client user defined - either as a Job from UI or from srvrmgr utility;
2. Monitor and see that completing with above errors.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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