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Siebel Remote: Database Extract (DbXtract) failing with: 'Error writing dock status to memory' (Doc ID 2642153.1)

Last updated on MARCH 03, 2020

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.


Siebel Remote / Replication / Anywhere - on version: 15.4 [IP2015]

On a Development environment, the Database Extract (DbXtract) job is failing with errors when extracting a specific Remote user.
However, more tests were showing that for some other Mobile Client users defined, the extraction worked fine.

GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:40:44 Error writing dock status to memory
GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:42:04 (smisched.cpp (923) err=1376333 sys=0) SBL-SMI-00077: Component error, see the trace file for more information

The issue can be reproduced at will in Customer's environment with the following steps:
1. Start a DbXtract task for a Mobile Client user - either as a Job or from srvrmgr;
2. Monitor and see that completing with above errors.




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