Siebel Remote: Database Extract (DbXtract) failing with: 'Error writing dock status to memory'
(Doc ID 2642153.1)
Last updated on DECEMBER 07, 2023
Applies to:
Siebel CRM - Version 15.4 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
On a Development environment, the Database Extract (DbXtract) job is failing with errors when extracting a specific Remote or Developer user.
However, more tests were showing that for some other Mobile Client users defined, the extraction worked fine.
GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:40:44 Error writing dock status to memory
GenericLog GenericError 1 000069845ddfe536:0 2019-12-20 11:42:04 (smisched.cpp (923) err=1376333 sys=0) SBL-SMI-00077: Component error, see the trace file for more information
The steps to replicate the issue in that specific environment were:
1. Start a DbXtract task for a Mobile Client user defined - either as a Job from UI or from srvrmgr utility;
2. Monitor and see that completing with above errors.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |