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Siebel Alarm Snooze Functionality Ignored after Logout (Doc ID 2642469.1)

Last updated on MAY 05, 2020

Applies to:

Siebel Financial Services CRM - Version 18.11 and later
Information in this document applies to any platform.


The following behavior was reported on 18.11 application version: alarm ignores the snooze time selected by the user and pops up after logout/login.

The issue can be reproduced at will with the following steps:

1. Create an activity set the alarm flag and wait for the popup alarm to occur.
2. On the popup, select snooze time=120, then push the Snooze button.
3. Logout and login again.
4. The alarm popup occurs again, not immediately, but in less than 1 minute, while it should be delayed with 120 minutes.




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