My Oracle Support Banner

Inbound Emails Are Not Processed and .EVT Files Are Converted to .Error Files (Doc ID 2642497.1)

Last updated on DECEMBER 15, 2023

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.


Inbound emails are not processed and Activities are not created

The issue can be reproduced at will with the following steps:

1.Navigate to the Administration - Communications screen, then the All Response Groups view.
2.In the Response Group list, select the response group for which you want to make changes.
3.In the Response Group form, verify that the Server field value is the Siebel Server name and the Startup field value is Active.
4.In the Response Groups menu drop-down list, select Submit Response Group Changes.
5.Response Group is created in bin folder
6.Send the mail to siebel,mail is received and converted to evt file and errored and stored in bin folder




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.