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Inbound Emails Are Not Processed and .EVT Files Are Converted to .Error Files (Doc ID 2642497.1)

Last updated on MARCH 02, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

Inbound emails are not processed and Activities are not created

The issue can be reproduced at will with the following steps:

1.Navigate to the Administration - Communications screen, then the All Response Groups view.
2.In the Response Group list, select the response group for which you want to make changes.
3.In the Response Group form, verify that the Server field value is the Siebel Server name and the Startup field value is Active.
4.In the Response Groups menu drop-down list, select Submit Response Group Changes.
5.Response Group is created in bin folder
6.Send the mail to siebel,mail is received and converted to evt file and errored and stored in bin folder

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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