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IP2017: HTTP Status 500 - The server encountered an unexpected condition that prevented it from fulfilling the request (Doc ID 2643330.1)

Last updated on OCTOBER 01, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


New login requests cannot be established due to error HTTP Status 500 – Internal Server Error.

The evidence of the issue captured in CommonLogger.log

[ERROR] [https-jsse-nio-9011-exec-11] CommonLogger - Unable to fetch connect string from cloud gateway.Check system configuration and network connection status
[ERROR] [https-jsse-nio-9011-exec-10] CommonLogger - Error in fetching CG connectionString from CGUri : Connection refused Retrying Count: 1

[ERROR] [https-jsse-nio-9011-exec-2] CommonLogger - Configuration JSON recieved from cloud gateway is invalid, check configurations provided : A JSONObject text must begin with '{' at character 1 of <!doctype html><html lang="en"><head><title>HTTP Status 500 – Internal Server Error</title>HTTP Status 500 – Internal Server Error</h1><hr class="line" /><p><b>Type</b> Status Report</p><p><b>Message</b> Internal Server Error</p><p><b>Description</b> The server encountered an unexpected condition that prevented it from fulfilling the request.</p><hr class="line" /><h3>Apache Tomcat/9.0.14</h3></body></html>

[ERROR] [Thread-6] CommonLogger - com.siebel.swsm.config.CloudSourcedConfigReader:registerForNotification Error occured in CG update due to unavailability of config node in zookeeper. Check SMC configuration, zookeeper settings for proper registry/discovery of nodes





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