Outbound REST Call Converts Foreign and Accented Characters For Non-English Languages Into Strange Corrupted Garbled Characters (Doc ID 2643678.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

When using Siebel application to send an outbound REST call to an external system with accented characters for non-English languages, the characters are not handled/preserved properly.

The following scenarios could occur:

Scenario # 1:    For Japanese characters, the outbound request does correctly send the Japanese characters to the external system.

However, the Siebel application side's siebeljbs_1.log that captures the outbound payload information does not show the Japanese characters, it shows the characters like these instead:

Cause

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