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Siebel Approval Manager (SAM)  Outbound SMTP Email Fails With Error "530 SMTP authentication is required" (Doc ID 2644857.1)

Last updated on MARCH 03, 2020

Applies to:

Siebel Tools - Version 19.12 and later
Information in this document applies to any platform.


When use the server which "REQUIRES" SMTP authentication, the SMTP outbound emails start to fail with error "530 SMTP authentication is required". The credentials were already provided in the file during installation.

com.sun.mail.smtp.SMTPAddressFailedException: 530 SMTP authentication is required

The issue can be reproduced at will with the following steps:
1. Log into Siebel Approval Manager (SAM)
2. Choose Administration screen > Users view
3. Create a new user by entering the Name, Email Address, and Manager columns




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