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Siebel Services are not Starting, Error: SBL-ESC-00006 Process exited with error - Unable to connect to the database. (Doc ID 2645398.1)

Last updated on MARCH 04, 2020

Applies to:

Siebel Call Center - Version 19.7 and later
Information in this document applies to any platform.

Symptoms


Siebel services are not starting up. Environment worked previously but application then became inaccessible. When restarting Siebel services the services will not come up.

Errors:

in Enterprise log

 The ODBC and sqlplus connections were tested and work without issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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