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CRM Desktop Failed With Multiple Organizations (Doc ID 2648196.1)

Last updated on AUGUST 26, 2020

Applies to:

Siebel CRM Desktop - Version 16.19 [IP2016] and later
Information in this document applies to any platform.


The user's has reported that when a calendar meeting is create from an Outlook Shared Calendar and then adding a contact with different or outside the organization it failed with the following error message below:








Steps to reproduce the issue:


A. On Siebel Callcenter:

1. I have created two Employees with different Organization as shown below:

a. TEST1 | Organization(US Team)

b. TEST2| Organization(PR Team)



B. On CRM Desktop:

  1. I have created a new meeting "Test 1 Org" using Outlook Shared Calendar from an External Organizer( on Scheduling Assistant and add TEST1( as attendees. I have following the Microsoft forum link "Share an Outlook calendar with other people" for the Outlook Shared Calendar.


2. Open the new meeting from TEST1( calendar and clickthe CRM Desktop Share bar and add a new contact TEST2.

3. Run a Synchronization

4. Sync successfully and the meeting was inserted in Siebel Callcenter.

5. Now, this issue is intermitted and something occurred when creating a new meeting or updating the same meeting "Test 1 Org" ans sync or when another new meeting is created and then sync.


For example; if you create another meeting from Outlook Shared Calendar or from the TEST1( and make some change to an existing meeting "Test 1 Org", for some reason CRM Desktop stop sync but no error message is capture in CRM Desktop Control Panel. But if you delete the existing meeting "Test 1 Org" and then the following error message  "Error in iCal processing - PUT request failed to updated record. Please find more info in Siebel DAV Logs." was captured on CRM Desktop Control Panel and error message below from EAI Component Logs:







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