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Runtime Events(RTE)/Data Validation Manager(DVM) Intermittently Not Getting Invoked On DisplayApplet Event (Doc ID 2648335.1)

Last updated on MARCH 12, 2020

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

RTE not getting invoked intermittently which is configured on "DisplayApplet" event



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create workflow with below steps on "Service Request" BO
example:- Process Name = Test ABC WF
Start --> Business Service Step(Workflow Utilities : Echo ) --> End

2. Navigate to Administration - Runtime Events --> Action Sets and create new record as below
Name = Test Act Set
Sequence = 1
Business Service Name = Workflow Process Manager
Business Service Method = RunProcess
"ProcessName", "Test ABC WF"

3. Navigate to Administration - Runtime Events --> Events and create new record with below details
Sequence = 1
Object Type = Applet
Object Name = Service Request List Applet
Event = DisplayApplet
Action Set Name = Test Act Set

4. Do reload runtime events

5. Increase the workflow instance monitor to 4

6. Navigate to "Service Request List Applet" multiple times by navigating in between different views

on each "Service Request List Applet" navigation verify the workflow instances


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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