SBL-EXL-00151: Invalid Tier Definition Error While Process Tier Transactions
(Doc ID 2648425.1)
Last updated on FEBRUARY 19, 2023
Applies to:Siebel Loyalty Engine - Version 184.108.40.206 [IP2014] and later
Information in this document applies to any platform.
On : 220.127.116.11 [IP2014] version, Loyalty
Cannot change tier
After creating new Tier under Tier Class all Tier Transaction getting processed with Rejected-Engine.
From Process Info below error message is capture
SBL-EXL-00151: Invalid tier definition. Tier levels has gap.(SBL-SIS-00171)
The issue can be reproduced at will with the following steps:
- Go to Loyalty Program>>Tier Class>>Tiers tab
- Create a new Tier with required Fields
- Click on Update Cache Button
- Create Tier Transaction under Member
- Process the Transaction
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