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Gateway Registry Creation Fails When LANG locale is Set Other Than en_US.UTF-8 in Unix (Doc ID 2648446.1)

Last updated on MARCH 12, 2020

Applies to:

Siebel CRM - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

Gateway registry creation is failing with fresh installation of Siebel 17 + 19.x with error "Unable to Create Registry with Provided data"

Below are the steps:


  1. Siebel IP17 (Base), IP19.8 (Patchset)
    2. Install binaries
    3. Install Siebel Database
    4. Configure Gateway & Security Profile
    5. While creating registry via SMC, it is failing


    ERROR
    -----------------------
    Unable to create registry with provided data

 

 

cloudgateway.log:


[ERROR] 2020-02-28 08:23:31.207 [https-jsse-nio-9011-exec-3] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.BootstrapCGResource:
java.io.IOException: null
at com.siebel.opcgw.utils.CloudGatewayRegistry.getCGRegistryConnectString(CloudGatewayRegistry.java:16) ~[Siebel.jar:?]
at com.siebel.opcgw.utils.ZKConfigOperations.<init>(ZKConfigOperations.java:20) ~[Siebel.jar:?]
at com.siebel.opcgw.cloudgateway.config.BootstrapCGResource.registerAsService(BootstrapCGResource.java:227) [opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.config.BootstrapCGResource.postBootstrapCG(BootstrapCGResource.java:176) [opcgw.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_45]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_45]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_45]
at java.lang.reflect.Method.invoke(Method.java:497) ~[?:1.8.0_45]
at com.siebel.swsm.rest.RESTEndPoint.invokeAPI(RESTEndPoint.java:258) [RestInfra.jar:?]
at com.siebel.swsm.rest.RESTEndPoint.parseURI(RESTEndPoint.java:239) [RestInfra.jar:?]
at com.siebel.swsm.rest.RESTEndPoint.post(RESTEndPoint.java:80) [RestInfra.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_45]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_45]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_45]
at java.lang.reflect.Method.invoke(Method.java:497) ~[?:1.8.0_45]

strace1_17289_SES.txt

24298 execve("/siebel/ses/gtwysrvr/bin/srvrcfg", ["/siebel/ses/gtwysrvr/bin/srvrcfg", "-u", "nouser", "-p", "nopassword", "-r", "/siebel/ses/gtwysrvr", "-g", "/siebel/ses/gtwysrvr/sys/siebns.dat::NSFILE:", "-r", "/siebel/ses/gtwysrvr", "-a", "gateway", "-l", "enu", "-i", "/siebel/ses/gtwysrvr/admin/gtwydefs.dat"], ["MANPATH=/opt/quest/man:", "XDG_SESSION_ID=2", "HOSTNAME=blt09726086", "SELINUX_ROLE_REQUESTED=", "ORACLE_HOME1=/siebel/ses/config/..", "HOST=blt09726086", "TERM=xterm", "SHELL=/bin/bash", "HISTSIZE=1000", "SSH_CLIENT=62.239.225.199 57652 22", "SELINUX_USE_CURRENT_RANGE=", "SSH_TTY=/dev/pts/0", "JDK_JAVA_OPTIONS= --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED", "LC_ALL=", "GROUP=siebel", "USER=siebel", "LD_LIBRARY_PATH=/siebel/ses/gtwysrvr/lib:/oraclient/product/12.2.0.1.0/client/lib32:/oraclient/product/12.2.0.1.0/client/lib:/oraclient/product/12.2.0.1.0/client/jdbc/lib:", "SIEBEL_DEBUG_FLAGS=16", "LS_COLORS=rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=40;31;01:mi=01;05;37;41:su=37;41:sg=30;43:ca=30;41:tw=30;42:ow=34;42:st=37;44:ex=01;32:*.tar=01;31:*.tgz=01;31:*.arc=01;31:*.arj=01;31:*.taz=01;31:*.lha=01;31:*.lz4=01;31:*.lzh=01;31:*.lzma=01;31:*.tlz=01;31:*.txz=01;31:*.tzo=01;31:*.t7z=01;31:*.zip=01;31:*.z=01;31:*.Z=01;31:*.dz=01;31:*.gz=01;31:*.lrz=01;31:*.lz=01;31:*.lzo=01;31:*.xz=01;31:*.bz2=01;31:*.bz=01;31:*.tbz=01;31:*.tbz2=01;31:*.tz=01;31:*.deb=01;31:*.rpm=01;31:*.jar=01;31:*.war=01;31:*.ear=01;31:*.sar=01;31:*.rar=01;31:*.alz=01;31:*.ace=01;31:*.zoo=01;31:*.cpio=01;31:*.7z=01;31:*.rz=01;31:*.cab=01;31:*.jpg=01;35:*.jpeg=01;35:*.gif=01;35:*.bmp=01;35:*.pbm=01;35:*.pgm=01;35:*.ppm=01;35:*.tga=01;35:*.xbm=01;35:*.xpm=01;35:*.tif=01;35:*.tiff=01;35:*.png=01;35:*.svg=01;35:*.svgz=01;35:*.mng=01;35:*.pcx=01;35:*.mov=01;35:*.mpg=01;35:*.mpeg=01;35:*.m2v=01;35:*.mkv=01;35:*.webm=01;35:*.ogm=01;35:*.mp4=01;35:*.m4v=01;35:*.mp4v=01;35:*.vob=01;35:*.qt=01;35:*.nuv=01;35:*.wmv=01;35:*.asf=01;35:*.rm=01;35:*.rmvb=01;35:*.flc=01;35:*.avi=01;35:*.fli=01;35:*.flv=01;35:*.gl=01;35:*.dl=01;35:*.xcf=01;35:*.xwd=01;35:*.yuv=01;35:*.cgm=01;35:*.emf=01;35:*.axv=01;35:*.anx=01;35:*.ogv=01;35:*.ogx=01;35:*.aac=01;36:*.au=01;36:*.flac=01;36:*.mid=01;36:*.midi=01;36:*.mka=01;36:*.mp3=01;36:*.mpc=01;36:*.ogg=01;36:*.ra=01;36:*.wav=01;36:*.axa=01;36:*.oga=01;36:*.spx=01;36:*.xspf=01;36:", "HOSTTYPE=x86_64-linux", "TMOUT=1800", "RESOLV_MULTI=off", "NLSPATH=/usr/dt/lib/nls/msg/%L/%N.cat", "PATH=/oraclient/product/12.2.0.1.0/client/bin:/usr/java/jre1.8.0_131/bin:/usr/local/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/siebel/ses/gtwysrvr/bin", "MAIL=/var/spool/mail/siebel", "_=/siebel/ses/gtwysrvr/bin/srvrcfg", "PWD=/siebel/ses/config", "JAVA_HOME=/siebel/ses/config/../jre/bin", "LANG=en_GB.UTF-8", "XFILESEARCHPATH=/usr/dt/app-defaults/%L/Dt", "SELINUX_LEVEL_REQUESTED=", "HISTCONTROL=ignoredups", "HOME=/home/siebel", "SHLVL=5", "OSTYPE=linux", "VENDOR=unknown", "MACHTYPE=x86_64", "LOGNAME=siebel", "CLASSPATH=/siebel/ses/gtwysrvr/bin/setup.jar", "SSH_CONNECTION=62.239.225.199 57652 10.54.226.125 22", "LESSOPEN=||/usr/bin/lesspipe.sh %s", "DISPLAY=10.54.224.181:0.0", "XDG_RUNTIME_DIR=/run/user/1004", "ORACLE_HOME=/oraclient/product/12.2.0.1.0/client", "HISTTIMEFORMAT=%h/%d - %H:%M:%S "]) = 0
24298 brk(NULL)                         = 0x9f4d000
24298 mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xf76e7000

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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