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Audit Trail For Join And MVG Field Is Not Working (Doc ID 2650628.1)

Last updated on MARCH 27, 2020

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Audit Trail for Joined and MVG Fields is not working.

Issue was NOT reproduced by Support after following below steps:

1- Enable Audit Trail for Contact BC:

Administration - Audit > Audit Trail

Audit Trail Buscomp

Name: Contact
S_PARTY
Update Y
New Y
Delete Y
Assoc Y
No Restriction Y


Audit Trail Field
Primary Personal Street Address - Join: S_ADDR_PER
Primary Street Address - Join: S_ADDR_PER


Child Buscomp
Link Name: Contact/CUT Address
Child Buscomp: CUT Address
Parent Field: CONTACT_ID
Inter Child Column: ADDR_PER_ID
Table Name: S_CON_ADDR



2- Update Audit Cache

3- Logout and Logon back

4- Test:

Go to Contacts > My Contacts
Get an existing Contact or create a new one
Add a Personal Address (Address)

Go to Audit Trail screen

Result: There is a new record created:
Business Component: Contact
Operation: Associate
Child BC: CUT Address
Record ID: 1-2D686
Base Table: S_PARTY
Child Table Name: S_ADDR_PER
Child Value: 1-H3RO
Link: Contact/CUT Address

5. Now go back to the Personal Address (Address) MVG and modify it

Go back to Audit Trail screen and note that the changes made to the Address from within My Contacts View were not audited.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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