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Object Manager Is Crashing upon Startup on CSSTypeDef::GetAttributeDef After Failed Workspace Delivery (Doc ID 2651620.1)

Last updated on MARCH 24, 2020

Applies to:

Siebel Public Sector Call Center - Version 19.11 and later
Information in this document applies to any platform.

Symptoms

Object Manager is crashing upon startup with the following call stack, the issue started to happen after a failed Workspace delivery.

-Call Stack
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x71c5)[0xf7c111c5]
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x79be)[0xf7c119be]
[0xf7f79340]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSTypeDef::GetAttributeDef(char16_t const*, CSSAttributeDef*&)+0x1c)[0xf26db12c]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::LoadTypeDefs()+0x52b)[0xf27421db]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::GetTypeDef(char16_t const*, CSSTypeDef*&)+0x22)[0xf2742332]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::GetObjectNames(char16_t const*, CSSStringArray&, int)+0x70)[0xf27428d0]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::GetObjectNames(char16_t const*, CSSStringArray&)+0x33)[0xf2742d33]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::LoadLinkDefs(int)+0xd4)[0xf276b324]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::LoadLinkDefs()+0x25)[0xf276b525]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::EnumLinkDefs(int, CSSLinkDef*&, __POSITION*&, int)+0xde)[0xf276b60e]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSObjDefMgr::EnumLinkDefs(int, CSSLinkDef*&, __POSITION*&)+0x3a)[0xf276b66a]
/u01/app/siebel/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::PreloadLinkDef()+0xa5)[0xf27a1645]
/u01/app/siebel/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::PreLoadLinkDef()+0x5e)[0xf4490a6e]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(CSSClient::ServerSessionMain()+0x3d7)[0xf44f0107]
/u01/app/siebel/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::ServerMain(void*)+0x22)[0xf44e5dc2]
siebmtshmw(smiMainThread::CompServerMain(void*)+0x23)[0x805d913]
siebmtshmw(SmiSrvrThrdMain(void*)+0x410)[0x80712b0]
/u01/app/siebel/ses/siebsrvr/lib/libsslcosd.so(+0x14011)[0xf7c1e011]
/u01/app/siebel/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0xf7f7125f]
/u01/app/siebel/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0xf7a08b2f]
/u01/app/siebel/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0xf69c4e16]
/usr/lib/libpthread.so.0(+0x6bbc)[0xf67e0bbc]
/usr/lib/libc.so.6(clone+0x5e)[0xf65d10fe]

 

On log file, the last line written is:

GenericLog GenericInfo 3 0000000a5e6b45e8:0 2020-03-13 09:53:23 Loading Link definitions

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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