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Detailed Error Message Not Getting Displayed After Upgrade (Doc ID 2651722.1)

Last updated on MARCH 31, 2020

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.


In 19.5 UI is not displaying the error properly.


  1. Navigate to the Screen > View which has the Logic to execute. For Example WF or Business Service.
  2. When the WF or Business Service is executed and the error "Error invoking service 'Test Business Service' method 'TestError' at step 'Business Service Error' (SBL-BPR-00162)" displays on the UI.  
  3. Click F12 and Console show the Detailed Error Message:

    Error invoking service 'Test Business Server', method 'TestError' at step
    'Business Service Error'.(SBL-BPR-00162)

    Unhandled Exception: 'WriteXMLFile' is not defined

    Service.TestError line: 28
    Service.Service_PreInvokeMethod line: 37

  4. In the Older Siebel versions, the Complete Error Message is shown in the UI.



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