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Scheduling Siebel Reports is not Working and Failing With Error 'XML-20108: (Fatal Error) Start of root element expected' (Doc ID 2652422.1)

Last updated on AUGUST 18, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

Scheduling Siebel-BIP Reports were working intermittently after customer upgraded Siebel from 19.7 to 20.1.

Reports are not completing and end up with the status 'Problem'.

Within the bipublisher.log/xdo.log the below generic error was seen

XML-20108: (Fatal Error) Start of root element expected

 

Changes

 Siebel was upgraded from 19.7 to 20.1.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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