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RTE Event Triggering Intermittently On Patchset 19.7 For PreWriteRecord On An LOV (Doc ID 2652869.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms


RTE event triggering intermittently on Patchset19.7.
RTE should be triggered as per the expression added, the first time.

The issue can be reproduced at will with the following steps:
1. Open Application > Go to Activities and set the first activity to Done > RTE is not triggered
2. Update second activity and so on > event gets triggered properly
3. Update first activity to Done > RTE is not triggered
4. When the same activity is changed to Cancelled > RTE gets triggered


Cause

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In this Document
Symptoms
Cause
Solution


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