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Siebel EAI: Crash in WFProcMgr for JBS when JVM _JAVA_OPTIONS settings picked up are different than VMOPTION entries (Doc ID 2652926.1)

Last updated on MARCH 30, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel EAI, on version: 15.18 [IP2015]

When attempting to call a custom Java Business Service (JBS) from a WFProcMgr session, the following errors occur:

ERROR
-----------------------

In Enterprise.Server log file:

SBL-OSD-02006 Process 72636 exited with error - Process exited because it received signal SIGABRT.


The session crashes with this Call Stack details:

PROCESS 72636 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1556089712!!!
Current Time: 02/27/2020 15:54:14.314

Called from:
/opt/SP/oracle/crm/siebsrvr/lib/libsslcosd.so(+0x7185)[0x5587e185]
/opt/SP/oracle/crm/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5587e97e]
[0x5555dbf0]
/opt/SP/oracle/crm/siebsrvr/lib/libsscaeijc.so(_ZN3JVM4initEPPciRK8SSstring+0x486)[0x5e4067c6]
/opt/SP/oracle/crm/siebsrvr/lib/libsscaeijc.so(_ZN3JVM11_InitializeERK8SSstringS2_S2_+0x404)[0x5e4080b4]
/opt/SP/oracle/crm/siebsrvr/lib/libsscaeijc.so(_ZN3JVM10InitializeEPKDs+0x379)[0x5e4086e9]
/opt/SP/oracle/crm/siebsrvr/lib/libsscaeijc.so(_Z14JVM_InitializePKDs+0x9d)[0x5e40b30d]
/opt/SP/oracle/crm/siebsrvr/lib/libsscaeijb.so(_ZN22CSSJavaBusinessService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x5f8)[0x5e1f5f38]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x5b0620b4]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfomlg.so(_ZN16CSSELServiceImpl12InvokeMethodERK8SSstringP21CSSELPropertySetIfaceS4_+0x16c)[0x5aececfc]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN23CSSServiceCLIJSMechInst12InvokeMethodEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValue+0x4bf)[0x6ab03e6f]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLINativeFunction4CallEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueRK12CSSCLIString+0xcc)[0x6ac3a69c]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0xd31)[0x6ac46581]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0x2f69)[0x6ac49739]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction11Call_inlineEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueP16CSSCLIScopeChain+0x2c0)[0x6aba5180]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN22CSSCLICompiledFunction4CallEP13CSSCLIContextP16CSSCLIValueArrayP19CSSCLIAbstractValueRK12CSSCLIString+0x12b)[0x6ac3acbb]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine14ExecuteOP_CALLEP16CSSCLIStackFrameP18CLIVMMetadataTokenP22CSSCLICompiledFunction+0x69a)[0x6ac45eea]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN20CSSCLIVirtualMachine7ExecuteEP16CSSCLIStackFrameP19CSSCLIAbstractValue+0x2f69)[0x6ac49739]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfcli.so(_ZN16CSSCLIJSMechInst9CallEventERK8SSstringR9CPtrArray+0x1f6c)[0x6aacf3bc]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfel.so(_ZN10CSSELIface12ForwardEventERK8SSstringR9CPtrArray+0xaf)[0x58b1e77f]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfel.so(_ZN17CSSELServiceIface11OnPreInvokeERK8SSstringRK14CCFPropertySetRS3_+0xe9)[0x58b29799]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfom.so(_ZN10CSSService16ELEventPreInvokeERK8SSstringRK14CCFPropertySetRS3_Ri+0x73)[0x5b061a93]
/opt/SP/oracle/crm/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x4bf)[0x5b06205f]
/opt/SP/oracle/crm/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec13InvokeServiceEPK9CSSWfStepP13CSSWfStepInstPKDsS6_RK14CCFPropertySetRS7_bb+0x294)[0x68c13334]

 And in the WfProcMgr log file, some lines like there were logged:

JVMInit JVMInitInfo 3 000000095e570db3:0 2020-02-27 16:06:39 VMOPTIONS = -xrs -Djava.compiler=NONE -Djms.log=/opt/SP/oracle/crm/JMS/log -Xms500m -Xmx500m
JVMInit JVMInitInfo 3 000000095e570db3:0 2020-02-27 16:06:39 JVM will be initialized with following parameters:
JVMInit JVMInitInfo 3 000000095e570db3:0 2020-02-27 16:06:39 JVM dll path = '/opt/SP/oracle/crm/jdk/jre/lib/i386/client/libjvm.so'
...
EAITransport EAITransportDebug 4 000000095e570db3:0 2020-02-27 16:06:39 Loading Java VM.
JVMInit JVMInitDebug 5 000000095e570db3:0 2020-02-27 16:06:39 Picked up _JAVA_OPTIONS: -Xmx2048m -XX:CompressedClassSpaceSize=512m
JVMInit JVMInitDebug 5 000000095e570db3:0 2020-02-27 16:06:39 Unrecognized VM option 'CompressedClassSpaceSize=512m'
EAITransport EAITransportDebug 4 000000095e570db3:0 2020-02-27 16:06:39 Done loading Java VM.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. invoke that custom EAI Java Business Service

Cause

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In this Document
Symptoms
Cause
Solution
References


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