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OM And Wfprocmgr Comp Tasks Status Remains "sending Request" (Doc ID 2653475.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 20.5 [Release V15 to V17]
Linux x86-64

Symptoms

This is specific to non-Windows platforms. And the majority of cases we have handled involved Linux environments.

After some time of normal operation, process for components like WfProcMgr or EAIObjMgr appeared to hang and their status was always 'Sending Request' while the tasks never received the response. It was stuck in an EAI HTTP Transport call.

Looking at the call stacks of the threads in the hanging process we found several threads waiting on locks with WaitForSingleObject while running the function InternetAutodial and one of the thread (which was locking the others) for which the call stack also contained InternetAutoDial but was able to go further and was currently with the 2 functions 'Stream::recv' and 'read' on top of the call stack.

This situation didn't change in 3 consecutive core files generated at a few seconds interval.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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