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Siebel Server & Srvrmgr Failed to Connect to Gateway with Error "SBL-CSO-01013: Internal: the SCC context has not been initialized" (Doc ID 2654274.1)

Last updated on MARCH 31, 2020

Applies to:

Siebel CRM - Version 20.2 and later
Information in this document applies to any platform.

Symptoms

Unable to start siebel server after updating to 20.2, rollback to previous update also did not help. 

When attempting to connect in the siebel gateway using the srvrmgr the srvrmgr hangs and the following error occurs in the log

ERROR
-----------------------

srvrmgr.log

NameServerLayerLog Error 1 000000025e726b47:0 2020-03-18 13:14:25 -150676992: [cgclientservice] TLS handshake to gateway failed abcgtwy:9111
GenericLog GenericError 1 000000025e726b47:0 2020-03-18 13:14:25 Register Service failed : NSGetZKConnectFromCG failed
GtwySvcFrmwrkLog Error 1 000000025e726b47:0 2020-03-18 13:14:25 Invalid inputs provided to intiate the Registry Connection
GtwySvcFrmwrkLog Error 1 000000025e726b47:0 2020-03-18 13:14:25 Connection to Registry failed>

ServerMgr_enu.log shos below error

SBL-CSO-01013: Internal: the SCC context has not been initialized.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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