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Frequent Crashes On WfProcMgr Component (Doc ID 2654851.1)

Last updated on APRIL 01, 2020

Applies to:

Siebel eCommunications - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms




Frequent crashes observed on WfProcMgr component

ERROR
-----------------------
- CALL STACK -
sscfcli +0xcec07 = CSSISenseInterface::`default constructor closure'() +0x862b7
sscfcli +0xd29eb = CSSISenseInterface::`default constructor closure'() +0x8a09b
sscfcli +0xd4c7a = CSSISenseInterface::`default constructor closure'() +0x8c32a
sscfcli +0xd56a9 = CSSISenseInterface::`default constructor closure'() +0x8cd59
sscfcli +0x4ed6c = CSSISenseInterface::`default constructor closure'() +0x641c
sscfcli +0x256e6 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x56c6
sscfcli +0xed1bb = CSSISenseInterface::`default constructor closure'() +0xa486b
sscfcli +0xed7c0 = CSSISenseInterface::`default constructor closure'() +0xa4e70
sscfcli +0x13cf5 = CSSCLIJSMechInst::CallEvent() +0xde5
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x72cc = CSSELIface::ForwardEvent() +0x3c
sscfel +0xdfac = CSSELBusCompIface::OnWriteRecord() +0x3c
sscfom +0x3b026 = CSSBusComp::EventWriteRecord() +0xf6
sscfom +0x44061 = CSSBusComp::WriteRecord() +0x13a1
sscfom +0x4666a = CSSBusComp::ActivateField() +0x11a
sscfomlg +0x6cd3 = CSSELBusCompImpl::ActivateField() +0x63
sscfcli +0x2b6f3 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0xb6d3
sscfcli +0xed1bb = CSSISenseInterface::`default constructor closure'() +0xa486b
sscfcli +0xed7c0 = CSSISenseInterface::`default constructor closure'() +0xa4e70
sscfcli +0x13cf5 = CSSCLIJSMechInst::CallEvent() +0xde5
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x72cc = CSSELIface::ForwardEvent() +0x3c
sscfel +0xdf4c = CSSELBusCompIface::OnPreWriteRecord() +0x3c
sscfom +0x3baab = CSSBusComp::EventPreWriteRecord() +0xcb
sscfom +0x42fdb = CSSBusComp::WriteRecord() +0x31b
sscfom +0x4666a = CSSBusComp::ActivateField() +0x11a
sscfomlg +0x6cd3 = CSSELBusCompImpl::ActivateField() +0x63
sscfcli +0x2b6f3 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0xb6d3
sscfcli +0xed1bb = CSSISenseInterface::`default constructor closure'() +0xa486b
sscfcli +0xed7c0 = CSSISenseInterface::`default constructor closure'() +0xa4e70
sscfcli +0x13cf5 = CSSCLIJSMechInst::CallEvent() +0xde5
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x79cd = CSSELIface::ForwardEvent() +0xbd
sscfel +0xda59 = CSSELBusCompIface::OnPreSetFieldValue() +0x89
sscfom +0x27f20 = CSSBusComp::EventPreSetFieldValue() +0x1b0
sscfom +0x53a1e = CSSBusComp::SetFieldValue() +0x77e
sscfom +0x546e1 = CSSBusComp::SetPrimary() +0x161
sscfom +0x5737c = CSSBusComp::InitMvgPosition() +0x4cc
sscfom +0x4d217 = CSSBusComp::GetMvgBusComp() +0x597
sscafwsv +0x4586 = CSSWfBCOper::GetBCFieldValue() +0x286
sscafwsv +0x1d80f = CSSWfEngine::DoInvokeMethod() +0x4f5f
sscafwsv +0x4a249 = CSSWfStep::Init() +0x3a19
sscafwsv +0x4ae6a = CSSWfStepInst::RunOneStep() +0x15a
sscafwsv +0x4b2d7 = CSSWfStepInst::Start() +0x47
sscafwsv +0x75e5 = CSSBCAdapterSvc::DoInvokeMethod() +0x1d25
sscafwsv +0x17a29 = CSSWfEngine::RunSingleProcess() +0x3f9
sscafwsv +0x181f4 = CSSWfEngine::StartProcess() +0x3e4
sscafwsv +0x1aa12 = CSSWfEngine::DoInvokeMethod() +0x2162
sscfom +0x18c7c = CSSService::InvokeMethod() +0x24c
sssabsvm +0x2a92 = LessComparison::operator()() +0x13f2

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Keep Monitoring the WfProcMgr component in Production
2. Alternatively review the enterprise logs to know whether the crash happened on WfProcMgr component or not



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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