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EAI Siebel adapter invocation can cause Application Object Manager crash at logout (Doc ID 2655702.1)

Last updated on JULY 12, 2021

Applies to:

Siebel CRM - Version 15.13 [IP2015] to 16.16 [IP2016] [Release V15 to V16]
Siebel CRM - Version 17.0 [IP2017] to 17.2 [IP2017] [Release V17]
Information in this document applies to any platform.

Symptoms

Siebel Application Object Manager crash at session termination (logout crash) with below call stack: 

ssstring.SSstring::operator
adapter_utilities::BusCompAdapter::~BusCompAdapter()
adptutils.adapter_utilities::SABusCompAdapter::~SABusCompAdapter()
adapter_utilities::BusObjectAdapter::~BusObjectAdapter()
adapter_utilities::BusinessObjectCache::ReleaseAll()
cmnadpt.adapter_utilities::BusinessObjectCache::~BusinessObjectCache()
CSSEAICommonAdapterService::~CSSEAICommonAdapterService()
CSSEAISiebelAdapterService::~CSSEAISiebelAdapterService()
CSSService::Release()
CSSModel::CleanupServices()
CSSModel::ReleaseObjects()
CSSModel::Release()
CSSSIOMSession::Logoff()
CSSClient::HandleOMLogoff()
CSSClient::HandleLogoff()
CSSClient::HandleRequest()
_HandleMsg()
SOMMTServer::SessionHandleMsg()
smimtsrv.smiMainThread::CompSessionHandleMsg()
_smiMessageQ::ProcessMessage()
_smiMessageQ::ProcessRequest()
_smiWorkQueue::ProcessWorkItem()
_smiWorkQueue::WorkerTask()
SmiThrdEntryFunc()
OSDThreadStart()



Changes

 Is enough to have enabled Business Object Cache for the instances of the EAI Siebel Adapter being use.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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