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Open UI - How to display different Number Of Records on List Applets for Mobile browser users vs Desktop application users? (Doc ID 2655868.1)

Last updated on AUGUST 06, 2021

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Siebel Mobile Applications - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Goal

Siebel Client Functionality - on version: 15.9 [IP2015]

Question 1: Why when using the same Siebel Open UI application (i.e. eService, Call Center 'desktop' app, not a mobile specific one) for Desktop and Mobile, the Number of Records displayed is different?

(As after adding NumberOfListRows capability for the Google Chrome Mobile browser in Administration - Web Browser, the behaviour is still the same.
On Desktop it displays the correct number of records, but on Mobile device / browsers, it always displays 3 times the number defined).

 

 

Question 2: Is it possible/feasible to rely on that browser capability NumberOfListRows to override the documented way of controlling the number of records displayed and fetched for list applets on Mobile devices?

The goal would be to have a way to ensure displaying and fetching less number of records when using Mobile devices and browsers (same as on desktop or however less than that 3x value); and in the same time - to not affect the display for the desktop browser users - since the same AOM component is used by both these;

 

Solution

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In this Document
Goal
Solution
References


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