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Poor Performance in IP2016 After Invoking a Smart Script (Doc ID 2656486.1)

Last updated on APRIL 07, 2020

Applies to:

Siebel SmartScript - Version 16.19 [IP2016] and later
Information in this document applies to any platform.
We have a smart script in three languages and which contains more pages and more questions that smart script is invoking from applet server script through a button.

It is taking 30 seconds to open the smartscript. but in the log the applet code finishes in 7 seconds only.

from the Log :
button Invoked at 2020-03-17 08:43:41 and Triggered the RunSmartScript at 2020-03-17 08:43:48.

So it was taken only 7 seconds. We are not understanding that why it is taking 30 seconds when applet button code finishes in 7 seconds.


On : 16.19 [IP2016] - 

in Development and QA environment a new SmartScript has been triggered from a custom applet button is taking about 30 seconds to load .

OM log shows delay:

EventContext          EvtCtxView         3              000005a95e7900d2:0      2020-03-24 14:02:42                Smart Script Player View (eApps)

                               Total Code Execution : 8 seconds

ProcessRequest               ProcessRequestDetail    4              00000f705e7900b0:0       2020-03-24 14:03:15        SWE PUI Content Handler - ShowApplet: Smart Script Player Applet (Player Only).

Show the Smart Script Player applet : 33 seconds


 Customer divided the large smart script version into sub-groups.


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