Poor Performance in IP2016 After Invoking a Smart Script
(Doc ID 2656486.1)
Last updated on APRIL 07, 2020
Applies to:Siebel SmartScript - Version 16.19 [IP2016] and later
Information in this document applies to any platform.
We have a smart script in three languages and which contains more pages and more questions that smart script is invoking from applet server script through a button.
It is taking 30 seconds to open the smartscript. but in the log the applet code finishes in 7 seconds only.
from the Log :
button Invoked at 2020-03-17 08:43:41 and Triggered the RunSmartScript at 2020-03-17 08:43:48.
So it was taken only 7 seconds. We are not understanding that why it is taking 30 seconds when applet button code finishes in 7 seconds.
On : 16.19 [IP2016] -
in Development and QA environment a new SmartScript has been triggered from a custom applet button is taking about 30 seconds to load .
OM log shows delay:
EventContext EvtCtxView 3 000005a95e7900d2:0 2020-03-24 14:02:42 Smart Script Player View (eApps)
Total Code Execution : 8 seconds
ProcessRequest ProcessRequestDetail 4 00000f705e7900b0:0 2020-03-24 14:03:15 SWE PUI Content Handler - ShowApplet: Smart Script Player Applet (Player Only).
Show the Smart Script Player applet : 33 seconds
Customer divided the large smart script version into sub-groups.
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