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IP15.18 Crashes at Logoff after Report Generation in Customized Interface (Doc ID 2657211.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Siebel CRM - Version 15.18 [IP2015] to 15.18 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Reports

Application Object Manager crashes when navigating to Billing account Screen, generating Reports followed by logoff from the application



STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:


1. Login to Application Object Manager;

2. Navigate to Billing Account Screen;

3. Generate reports from the Report button;

4. Logoff from the application;

5. Crash occurs with the below pattern


 Called from:
/siebelapp/siebel/siebsrvr/lib/libsslcosd.so'0x4dcdc [0xfe50dcdc]
/usr/jdk/instances/jdk1.7.0/jre/lib/sparc/client/libjvm.so'0x6d773c [0xd06d773c]
/usr/jdk/instances/jdk1.7.0/jre/lib/sparc/client/libjvm.so'JVM_handle_solaris_signal+0xa54 [0xd01e94c8]
/lib/libc.so.1'__sighndlr+0xc [0xfc47a120]
/lib/libc.so.1'call_user_handler+0x370 [0xfc46d08c]
/lib/libc.so.1'sigacthandler+0x58 [0xfc46d394]
/siebelapp/siebel/siebsrvr/lib/libsslcshar.so'__1cISSstring2G6Mrk0_r0_+0x1f4 [0xfe6cbef4] [Signal 11 (SEGV)]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'__1cRadapter_utilitiesOBusCompAdapter2T5B6M_v_+0x6c [0xd574e0ac]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'0x1f6d84 [0xd5776d84]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'0x1f761c [0xd577761c]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'__1cRadapter_utilitiesTBusinessObjectCacheKReleaseAll6M_v_+0x1a0 [0xd57293c0]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'__1cbACSSEAICommonAdapterService2T5B6M_v_+0x3c [0xd5789dfc]
/siebelapp/siebel/siebsrvr/lib/libsscaeisa.so'0x225c44 [0xd57a5c44]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'__1cKCSSServiceHRelease6M_v_+0x17c [0xf7ba931c]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'__1cICSSModelPCleanupServices6MkbpknICCFArray4nKCCFElemStr___pnICCFArray4nKCCFElemPtr4Cv____1_v_+0x24c [0xf7b7952c]
/siebelapp/siebel/siebsrvr/lib/libsscfom.so'__1cICSSModelHRelease6M_v_+0x190 [0xf7b90490]
/siebelapp/siebel/siebsrvr/lib/libsstcsiom.so'__1cOCSSSIOMSessionGLogoff6M_i_+0x1fc [0xf7f456bc]
/siebelapp/siebel/siebsrvr/lib/libsssasos.so'__1cJCSSClientOHandleOMLogoff6MpnMCSSClientReq__I_+0x20 [0xf912db40]
/siebelapp/siebel/siebsrvr/lib/libsssasos.so'__1cJCSSClientNHandleRequest6MpnMCSSClientReq__I_+0xa8 [0xf912a208]
/siebelapp/siebel/siebsrvr/lib/libsssasos.so'__1cLSOMMTServerQSessionHandleMsg6MpnJsmiSisReq__i_+0x20c [0xf91262cc]
/siebelapp/siebel/siebsrvr/bin/siebmtshmw'__1cNsmiMainThreadUCompSessionHandleMsg6MpnJsmiSisReq__i_+0x16c [0x21890c]
/siebelapp/siebel/siebsrvr/bin/siebmtshmw'__1cM_smiMessageQdDOProcessMessage6MpnM_smiMsgQdDItem_li_i_+0x1058 [0x246cd8]
/siebelapp/siebel/siebsrvr/bin/siebmtshmw'__1cM_smiMessageQdDOProcessRequest6Fpv1r1_i_+0x220 [0x244960]
/siebelapp/siebel/siebsrvr/bin/siebmtshmw'__1cN_smiWorkQdDueueKWorkerTask6Fpv_i_+0x388 [0x2346a8]
/siebelapp/siebel/siebsrvr/bin/siebmtshmw'__1cQSmiThrdEntryFunc6Fpv_i_+0x408 [0x21e6c8]
/siebelapp/siebel/siebsrvr/lib/libsslcosd.so'0x60128 [0xfe520128]
/siebelapp/siebel/siebsrvr/mw/lib/libmfc400su.so'__1cP_AfxThreadEntry6Fpv_I_+0xf0 [0xfdefccfc]
/siebelapp/siebel/siebsrvr/mw/lib/libkernel32.so'__1cIMwThread6Fpv_v_+0x29c [0xfcb51a8c]
/lib/libc.so.1'_lwp_start+0x0 [0xfc479fc4]

 

The FDR is showing the below pattern:

7922207 1574584676 105 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1617900968 2
7922208 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction 1343686816 0
7922209 1574584676 105 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 371519560 9
7922210 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction 1160451032 0
7922211 1574584676 105 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1395740040 0
7922212 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 1353704392 0 ServerDataSrc
7922213 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 1233797832 0 OUICOUNTDS
7922214 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 1395577656 0 EDS
7922215 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 1344764072 0 CRMBATCHSCH
7922216 1574584676 105 Fdr_DBC Database Connector FdrSub_DBC_CON_DSTR DB Connection Destruction 766525296 0 ServerDataSrc
7922217 1574584676 105 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference Setting 589434072 0
7922218 1574584676 105 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

Changes

 The issue reproduces only in customized environment.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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