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When Logging To SMC After Gateway Cluster Setup It Keeps Asking To Setup The Gateway Security Profile (Doc ID 2657293.1)

Last updated on APRIL 08, 2020

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

Siebel 18.10 has been installed and setup, the Call Center OM can be used without issues.

However, when trying to access SMC after implementing Gateway Cluster setup it keeps asking for Gateway Security Profile setup.

This is not happening from another Application Interface (AI) that has been additionally setup. It is only happening on this specific AI.

In thes impacted AI the following errors can be found on CommonLogger.log file:

CommonLogger.log   -- this file is located under $AI_HOME/applicationcontainer/logs directory

[ERROR] 2020-03-24 14:26:37.983 [https-openssl-nio-9011-exec-10] CommonLogger - com.siebel.swsm.store.ConfigStore:getConnString Unable to fetch connect string from cloud gateway.Check system configuration and network connection status : org.codehaus.jettison.json.JSONObject$Null cannot be cast to java.lang.String
[ERROR] 2020-03-24 14:40:56.777 [https-openssl-nio-9011-exec-1] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 15:10:56.830 [https-openssl-nio-9011-exec-1] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 15:35:56.895 [https-openssl-nio-9011-exec-1] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 4, Size: 3
[ERROR] 2020-03-24 15:35:56.895 [https-openssl-nio-9011-exec-9] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 15:40:56.908 [https-openssl-nio-9011-exec-6] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 15:50:56.937 [https-openssl-nio-9011-exec-1] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 15:55:56.979 [https-openssl-nio-9011-exec-9] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:invokeCG Unable to invoke CG : Index: 3, Size: 3
[ERROR] 2020-03-24 16:10:56.998 [https-openssl-nio-9011-exec-9] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_3.domain:port
[ERROR] 2020-03-24 16:10:56.999 [https-openssl-nio-9011-exec-6] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_3.domain:port
[ERROR] 2020-03-24 16:10:57.012 [https-openssl-nio-9011-exec-8] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_3.domain:port
[ERROR] 2020-03-24 16:10:57.020 [https-openssl-nio-9011-exec-10] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_2.domain:port
[ERROR] 2020-03-24 16:10:57.020 [https-openssl-nio-9011-exec-1] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_2.domain:port
[ERROR] 2020-03-24 16:10:57.020 [https-openssl-nio-9011-exec-3] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_2.domain:port
...
[ERROR] 2020-03-24 16:12:00.194 [https-openssl-nio-9011-exec-7] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG request to external URL : cloud_gateway_host_2.domain:port
[ERROR] 2020-03-24 16:12:45.431 [https-openssl-nio-9011-exec-5] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG request to external URL : cloud_gateway_host_3.domain:port
[ERROR] 2020-03-24 16:13:25.748 [https-openssl-nio-9011-exec-4] CommonLogger - com.siebel.integration.eairest.enterprises.EnterprisesResource:connectToExtHTTPSURL Unable to process CG response due to read/write error.Check network connection : cloud_gateway_host_2.domain:port

 

Cause

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In this Document
Symptoms
Cause
Solution


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