My Oracle Support Banner

Siebel Tools Client Cannot Connect to SQL Server Database (Doc ID 2657378.1)

Last updated on APRIL 08, 2020

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

Siebel Tools Client cannot connect to SQL Server database.

 
ERROR
-----------------------
siebdev.log shows the following error messages.

ObjMgrLog    Error    1    000000025e8d08e8:0    2020-04-07 16:40:38    (odbccon.cpp (1923)) SBL-DAT-00446: You have entered an invalid set of logon parameters.  Please type in your logon parameters again.
SecAdptLog    API Trace    4    000000025e8d08e8:0    2020-04-07 16:40:38    Security DB user connect to DB SSD default instance with username=SADMIN returns err 7668158 and connection 10aae018.
GenericLog    GenericError    1    000000025e8d08e8:0    2020-04-07 16:40:38    (secmgr.cpp (2773) err=4597538 sys=127) SBL-SEC-10018: You have entered an invalid set of logon parameters.  Please type in your logon parameters again.(SBL-DAT-00446)
GenericLog    GenericError    1    000000025e8d08e8:0    2020-04-07 16:40:38    (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.
ObjMgrSessionLog    Error    1    000000025e8d08e8:0    2020-04-07 16:40:38    (physmod.cpp (9486)) SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again.

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Siebel Tools Client has been installed.
2. Login to Siebel Tools Client with SADMIN and the corresponding password.
3. It fails with the error message SBL-DAT-00569.
4. ODBC connection is working.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.